Ace 2 not showing sleep

[Cookie27]

Has anybody managed to find a fix for Ace 2 sleep tile showing grey, and not showing sleep duration. I've tried re syncing,  changing clock face , all what's been mentioned before.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Cookie27.

I appreciate your participation in the Forums and sharing the steps you've tried to resolve the issue with the Ace 2 not showing sleep duration. Thanks for trying to resolve this, I am glad to assist you with that. Have you tried to restart the Ace 2 by following these steps: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[Cookie27]

Hi Liliya I've just tried the restart method, the sleep tile is still grey.

[LiliyaFitbit]

Hi @Cookie27, thank you for your reply.

I appreciate your efforts and would like to confirm if the Ace 2 is tracking sleep? Do you see your child's sleep log on the app?

Looking forward to hearing back from you.

[Cookie27]

Hi Liliya

Yes the Ace 2 does track sleep on the app

[LiliyaFitbit]

Thank you for the update, @Cookie27.

I appreciate the information that the Ace 2 is tracking sleep and you can see the sleep information on the app. I would like to confirm that the issue with sleep tile being grey on the tracker and not showing sleep duration, has been reported to our team and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and understanding.

I'll be around if you have any questions. 

[DNorx]

Was this ever fixed? We bought one for our daughter for Xmas. We have the same issue. This post is 6 months old.