Ace 2 not syncing properly to Family account

[Demelzag]

When I sync my sons Ace to the app it always shows his steps in my parent view and not child view so it looks like I have done more steps than I actually have therefore makes it difficult to monitor my progress

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Demelzag.

Thanks for the details shared in your post. I understand your concern and recommend confirming if your son's tracker is paired correctly to the child's account. You can check the steps at How do I set up Ace for my child?

For more information about the Fitbit family account, see How do I manage my Fitbit family account?

Hope this helps!