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Ace 2 not tracking activity or sleep

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‎07-28-2019 08:36 - last edited on ‎07-29-2019 05:08 by Fitbit Moderator

‎07-28-2019 08:36 - last edited on ‎07-29-2019 05:08 by Fitbit Moderator

Hi I have recently Brought the Fitbit Ace 2 but I'v tried everything I could. I even tried factory reseting it but that didn't work. So please can somebody help me.

 

 

Moderator edit: updated subject for clarity

ThomasMcGrr
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‎07-29-2019 05:07

‎07-29-2019 05:07

@thothtothto12 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Ace 2 since it's not tracking your activity and sleep. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what troubleshooting steps you tried besides the factory reset in order to avoid providing the same information.

 

If you haven't done so, try a regular restart in order to fix this issue. To do so on your device, follow the steps listed in this help article.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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‎12-27-2019 02:48

In response to JuanJoFitbit

‎12-27-2019 02:48

Hi. I'm experiencing exactly the same. Prior day steps are not being saved. Activity is at zero. Sleep is disabled (grey). The App has no history apart from today's steps despite my LO wearing it for 3 days new. Please help. It's currently a disappointing Christmas present. I have done a reset (connect to charger, hold for 5 seconds). 

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