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Ace 2 not tracking sleep at all

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‎03-19-2020 18:01

‎03-19-2020 18:01

Recently, I purchased the Fitbit Ace 2 for my 11 year old son because I am unable to set up other devices for a child under 13. I specifically need to track his sleep for his doctor and the sleep tracking is NOT working at all. The icon is greyed out on the tracker itself and no sleep stats are available through the app after syncing either. I have restarted the device several times, tried unsyncing and resyncing it, switching hands, etc. Nothing has worked. Please advise.

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‎04-10-2020 07:22 - edited ‎04-10-2020 07:42

‎04-10-2020 07:22 - edited ‎04-10-2020 07:42

Welcome to the Community Forums @Timihurd615. Sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

 

I appreciate the time you've taken to report the issues with your son's Ace 2. You did a great job trying those steps, sorry to hear this didn't work. I've requested a case for you, our team will be contacting you via email.

 

Let me know if you have questions about it. 

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