Ace 2 not tracking sleep

[Cstonewheeler]

My son's Ace 2 tracked sleep the first night he had it but hasn't ever since then.  I moved there appear to be several others with this same problem.  Can you help?

[RenateHH]

Hello,

my son is delighted with his Fitbit, but disappointed with the issue of not tracking his sleep. 

On my iPhone when synced I’m able to track his sleep, but on his Fitbit he is unable to see his sleep. 

As others mention, the first night after a reset it works, but only for one night. 

Hoping for a quick fix. 

Renate

[Alaichoy]

Same thing here. We have three kids with the Ace 2, none of their fit bits will display their sleep info (greyed out moon with “no data”). If synch with the phone 2x, it shows up but then goes back to No Data the next day. Have tried logging out and restarting, etc. 

[OLA-Ng]

Hi there, we bought our daughter the Ace 2 last year for her birthday and it is doing the exact same things as others have described:

• All sleep is tracked, recorded and displayed fine on the iPhone App but not on the Ace 2 device itself.
• The crescent moon sleep icon is always greyed out on the Ace 2 device.
• This has always been the case for us.

I tried the following as advised in this forum and nothing of the below has worked:

• Rebooted the Ace 2.
• Changed the watch face.
• Updated the App.

Can you please provide or refer to any further help or teams please?

Thanks 🙂

[umerashraf05]

Hi mate, it seems to work when I synchronise the watch with the app (on my iPad). The issues happens from time to time but syncing it seems to resolve it for me. Hope it does for you too

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[FatOldSun]

Hello,

I'm having the same problem with my daughter's Ace 2. It has never tracked her sleep and shows no data.

I cannot find the link to change the sleep sensitivity on her child profile nor can I find her device on my profile.

I'm an Android and PC user.

Please help 

[umerashraf05]

You need to download the fitbit app, and create a profile for your
daughter. Then link her Ace 2 to that profile. Once you do that, every time
that you sync the app to the watch (sometimes has to be done manually from
the app) it will show the sleep data.

[FatOldSun]

Hi,
Thanks for your advice.
I already have the Fitbit app and my daughter already has a profile. Her Ace 2 is already linked to her profile and the device is synced to the app. Are there any other suggested fixes?

[umerashraf05]

Are you sure the device is synced. In the all you have to switch from parent to child view for her profile and then manually sync it….should see the sync bar going from left to right, that hack did the trick for me

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[FatOldSun]

Yes, definitely synced.

I've also followed your advice to manually synchronise, which I've done three times, and still no sleep data.

[FatOldSun]

Hello,

My daughter's Ace 2 will not show sleep data and I've tried all suggestions given in this thread. Can you assist, please? Thanks.

[EdsonFitbit]

Welcome to the Fitbit Community, @FatOldSun.

If you followed the instructions in this post without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Thanks for your support, @umerashraf05.

Have a nice day.