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Ace 2 not vibrating for goal celebration

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‎06-24-2020 08:49 - last edited on ‎06-24-2020 12:31 by

‎06-24-2020 08:49 - last edited on ‎06-24-2020 12:31 by

I bought an Ace2 for each of my kids.  My son's vibrates loudly whereas my daughter's does not and my daughter's has 'missed' the 10,000 steps "celebration" a few times.  I can't seem to figure out why - defective tracker?  Something I'm missing in settings?  Thanks.

 

 

Moderator edit: subject for clarity

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‎06-24-2020 12:31

‎06-24-2020 12:31

Welcome to the Fitbit Community, @rcohen.

 

I am sorry to hear your daughter's Ace 2 won't vibrate or give celebration when she reaches her daily goal. Thanks for the details shared and I am here to help. I recommend restarting the tracker by following the steps in this help article: How do I restart my Fitbit device?

 

Please also confirm if your daughter's goal is set up correctly and check this help article with useful information: Why didn't my Fitbit device alert me?

 

Let me know how it goes, I'll be around.  

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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