Ace 2 not visible on Bluetooth

[Mellings]

My son's Ace2 seems to have stopped being visible on Bluetooth overnight. It's not showing up on any device and we've done the charger reset twice (smiley face!) but it's still not showing. Is there a way he might has switched off Bluetooth?

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Mellings. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that your son's Ace 2 stopped being visible on Bluetooth on any device. Thank you for your efforts to resolve this by doing a restart. I recommend confirming the complete troubleshooting steps from this help article: Why won't my Fitbit device sync?

Let me know if the issue persists, I'll be glad to investigate further.

[Mellings]

Making my iPhone forget the device in Bluetooth settings and then setting it up back again has worked! Thank  you.

[LiliyaFitbit]

Hi @Mellings, thank you for your reply.

I am glad to hear the issue is resolved! Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!