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Ace 2 on Family Account - Can't File Band Claim

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‎07-27-2020 21:35

‎07-27-2020 21:35

My son's fitbit ace 2 band is broken, and when trying to file a damaged band claim, I keep getting a message that no devices are paired to my account, but his device is on my account (through the family option). Can someone please help me resolve this? Thank you.

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‎07-28-2020 07:43

‎07-28-2020 07:43

Hi @JKruis  best get with support directly, Let us know what happens.

 Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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