Ace 2 only works on charger

[jennablaze]

My son has had his Ace 2 for a while now and loves it. However, today it stopped working while off of the charger, like it’s completely dead or something and when it’s on the charger it shows a charge of 90% ! Has anyone else had a similar problem with a solution? He really relies on it and we can’t afford to purchase another one right now.  Help! 

[LiliyaFitbit]

Hi @jennablaze, it's nice to see you again in our Community Forums.

Thank you for your participation in the Forums and sharing the details of the issue you're experiencing with your son's Ace 2. I totally understand how you are feeling as your son loves his tracker and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[mikajayee]

hi i am also having this same problem with a brand new fitbit my daughter hasn't even been able to use it due to this problem 

[LiliyaFitbit]

Welcome to the Fitbit Community, @mikajayee.

Thank you for joining the thread and sharing that you're experiencing the same issue with your daughter's tracker. I am sorry to hear you are going through this situation and would like to confirm if you've tried restarting the tracker: How do I restart my Fitbit device?

Looking forward to hearing back from you.

[AkhayaC]

Hi,

It would be more appropriate to give a solution to the problem which would be useful for all. So I have to contact for the solution even after restarting successfully, the device is not working after I unplug from charging? Do give the solution that would benefit everybody. Thank you for your help.

Akshaya C

[LiliyaFitbit]

Welcome to the Fitbit Community, @AkhayaC.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and appreciate your feedback as it helps us to keep improving. I recommend getting in touch with our Support team so they look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

See you around.