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Ace 2 request not showing in the app

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‎11-03-2019 04:08

‎11-03-2019 04:08

Hello I am trying to set up my sons fitbit account. My mum and friend have tried to add him and I got the emails saying as I am the guardian I have to authorise the requests. When I click the link on the email it takes me to the fitbit app but there are no requests showing. Please can someone help? Thanks 

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‎11-04-2019 03:42

‎11-04-2019 03:42

@AdeleJones welcome to our Fitbit Community! I'm happy to assist you with the setup issue that you are experiencing with your son's Fitbit Ace 2.

 

Please make sure that you are following the setup process as described in this help article. This article explains how to create a Family account and how to add your son's Ace to the account. After this, I'd like you to take a look at this help page which explains how to manage your Family account.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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