Ace 2 says No Data on sleep screen

[TazzieD]

The device says No Data on the sleep screen when synced with the phone. The app is showing all the correct data, but the sleep part isn’t getting synced back to the Fitbit. It only synced the first time and then not again. I have tried changing clock faces, I have made sure the app is up to date and I have also tried restarting the Fitbit. Hopefully you are able to help me resolve the issue please?

Moderator edit: subject for clarity

[sgeve]

This question about the “No Data” showing for sleep stats was asked in September 2020, ten months or so ago. Many others have had the same problem, and it doesn’t seem that there is a solution forthcoming from “escalating” the problem or telling people to update their firmware or change clock faces. Unfortunately many of us will likely purchase another brand that just works like it’s supposed to (or gets fixed in a timely manner). What brand would you recommend instead of Fitbit?

[evedokhan]

hello

is there already any news?

Experiencing the same no data issue on the ace screen.

thanks 

[TSeRiEs]

When I first got Fitbit ace 2 for my kid he said he was experiencing the same problem but 2 months on it was fine! It must be some sort of bug 🐜 in the syncing system hope I it is sorted out soon for you 

[Mummytay]

Since the last I posted I saw the sleep data appeared 1x on my son’s tracker last week. After that it’s still the same. Honestly I don’t know how it works anymore.Do daily my kids will come and ask me how long they sleep and I will check on my phone and tell them.

Sent from Yahoo Mail for iPhone

[LiliyaFitbit]

Welcome to the Fitbit Community, @sgeve and @evedokhan. It’s good to see you in the community, @TSeRiEs and @Mummytay.

@sgeve @Mummytay @evedokhan I understand how you are feeling about this situation and appreciate your feedback. Our team is currently looking into this issue and I'll update this thread once I receive more details. I apologize for the inconvenience, your patience and understanding while this is resolved is appreciated.

@TSeRiEs Thank you for sharing your experience. I appreciate your time and feedback. 

[EmEeyore]

Following this thread as... You guessed it, both my children have the same 'no data' issue on their Ace 2 trackers.

[kittycat2021]

how long will it take is been ages 

[LiliyaFitbit]

Welcome to the Fitbit Community, @EmEeyore. Thank you for your reply, @kittycat2021.

Thank you for your updates in this thread, I understand that this can be very frustrating. Our team is still working on a fix, as soon as I hear more I will update this thread. Thanks again for your patience. 

[kittycat2021]

I Hope it wont take  long because i want this sorted ASAP please its annoying  me

[LiliyaFitbit]

Thank you for your reply, @kittycat2021.

I understand how you are feeling. Our team is working on this situation to identify a resolution as quickly as possible. I understand how much this is affecting you and appreciate your patience and understanding. 

See you around.

[Giampi71]

As @LiliyaFitbit report the development team is at work to identify the problem "as soon as possible".

I want only to highlight.that the issue is the same that hit randomly fitbit devices starting from Charge 3 and then on Charge 4 and Inspire 2 regardless the phone (and OS version associated). For example, paired with my Pixel 4, my son's Ace 3 doesn't have this issue but my Charge 4, fully updated, has it.

Frankly speaking i don't think the problem.will ever be resolved, consider that they even didn't bother to solve the 12/24 hours visualization bug and it is frankly embarrassing.

[SunsetRunner]

I have had this problem as well but I found a solution about a week ago.

To see your sleep on your Fitbit, you have to go to the Fitbit app and swipe down on the home page. It will then say, “syncing with your Fitbit…”

When I tried this I could see my sleep time on my Fitbit (ace 3). The only downside is that I have to do this every day. It’s not much of a hindrance but it would be helpful if they could fix that.

hope this works for you:)

[Nivaan]

Hi can anyone help me with my Ace 2 because the tracker says no data for sleep and i am confused is this a problem with anyone else??

Please help

Moderator Edit: Clarified subject and Formatting

[LiliyaFitbit]

Welcome to the Fitbit Community, @Nivaan.

Thanks for the details shared in your post. I understand your concern and would like to confirm that this issue has been reported to our team and they are investigating it. I've merged your post to this thread for more information. 

See you around.

[Giampi71]

With all respect @LiliyaFitbit this problem is hitting Ace 3, Ace 2, Inspire 2, Charge 4 and Charge 3 since the release of Charge 3 and it's 2 years you and your colleagues are saying your team is investigating....

I have the same problem with my Charge 3, 4 and now also my kid's Ace 3 (was working until few weeks ago, now no longer).

[kittycat2021]

any update yet 

[Giampi71]

@LiliyaFitbit the problem is affecting also Luxe as per some reports, I think your team should work harder because this bug is inherited since Charge 3.

[Pegmorgana]

This is ridiculous reading through all of this forum. My sons brand new 3 just opened has the same issue. Looks like nothing was resolved in over 2 years!!?? 

[TazzieD]

Hi @Pegmorgana, You are correct, Nothing has been done to fix this yet. It is very annoying and very disappointing.

[SunsetRunner]

Also in my case my kid's Ace 3 is still affected by the bug. @LiliyaFitbit how is the investigation by your team going on?