Welcome to the Fitbit Community, @Shanedk01.
Thank you for sharing the details of the issue you’re experiencing. I recommend trying the following:
- Restart the tracker by following the steps from this help article: How do I restart my Fitbit device?
- Change the clock face to a Fitbit clock face:
- With your tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
- Tap Clock Faces > All Clocks.
- Browse the available clock faces. Tap a clock face to see a detailed view.
- Tap Select to add the clock face to Ace 2. Sync the tracker.
Keep me posted on the outcome.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
