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Ace 2 screen is black

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‎04-06-2021 18:23 - last edited on ‎04-07-2021 15:00 by

‎04-06-2021 18:23 - last edited on ‎04-07-2021 15:00 by

My son received an Ace 2 for Easter on Sunday. He wore it to school on Monday and first thing the screen went black.  On the app it shows it has 83% battery but the watch is still blank. I have tried multiple times to reset the watch and I never get the smiley face. Any help would be much appreciated. 

 

 

Moderator edit: subject for clarity 

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‎04-07-2021 14:59

‎04-07-2021 14:59

Welcome to the Fitbit Community, @Knightfamily.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I was able to see that you have already contacted our Support team regarding this, please continue working with them. I know they will be glad to help you out and provide a solution.

 

See you around.

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