Ace 2 screen wakes on single tap

[php23]

We have three Ace 2 devices and one of them will wake the screen on a single tap even though the double tap setting is on. The other two devices require a double tap. Any troubleshooting tips? I have already tried clearing user data and restarting the device. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @php23.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend checking if the tracker has the "Screen Wake" setting turned on: press and hold the button on Ace 2 to access quick settings. Tap a setting to turn it on or off. When you turn off the setting, the icon appears dim with a line through it. For more information about the Ace 2 display, see How do I navigate my Fitbit device?

I'll be around if you need further help.