help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 showing a greyed out moon or nothing on display

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2019 14:53 - last edited on ‎12-31-2019 06:15 by Moderator Alum

‎12-27-2019 14:53 - last edited on ‎12-31-2019 06:15 by Moderator Alum

I have bought a Ace 2 for each of my kids. I can see sleep tracking info for both of them in the app, but on the devices themselves, my son's shows only a greyed out moon icon with a line beneath, and my daughter's doesn't have a moon icon at all - only steps and activity. I've tried restarting and changing the clock faces (as suggested on other threads) but to no avail. Please help!

 

Moderator edit: Subject for clarity

Best Answer
Labels:
3 REPLIES 3

‎12-31-2019 06:13

‎12-31-2019 06:13

Nice to see that you're digging into the Fitbit Forums @Hflitton, let me give you a warm welcome to our community.

 

Thanks for all the details about the issues that you're having with both Fitbit Ace 2 devices. You did a great job checking other posts related to this issue. I really appreciate all the troubleshooting steps that you've tried until now. Sorry to hear those steps didn't work for you. I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support. They will be glad to give you a hand with this.

 

I'll around in case that you need anything else.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

Best Answer
0 Votes

‎12-31-2019 10:45

In response to YojanaFitbit

‎12-31-2019 10:45

Thank you for getting back to me and for escalating to the support team. Just an update - my daughter's Fitbit now shows the moon symbol, but as with my son's it is greyed out and you can only see sleep tracking info in the app.

Best Answer
0 Votes

‎04-29-2020 19:58

‎04-29-2020 19:58

My daughters ace 2 has a greyed out moon and will not track her sleep anymore. Can someone please help with this?

Thank you

Best Answer