Ace 2 showing a smiley face and the Fitbit logo

[Neil0911]

Just bought my kid an Ace 2 for his birthday.  Charged it completely.  But when I go to power on, I get a smiley face and then the Fitbit logo with fitbit.com/setup website scrolling across the bottom.  I have held the power button down to restart it multiple times now, however I receive the same message and never powers on.  Please help!

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Neil0911.

I am glad to help you with the new Ace 2 tracker which is showing a smiley face and then the Fitbit logo. I understand how you are feeling, thank you for trying to resolve this.

If the tracker is charged, I recommend following the steps to set up the Ace 2: How do I set up Ace or Ace 2 for my child?

Let me know how it goes, I'll be around. 

[Neil0911]

Thank you for the information.  For some reason when I was doing it earlier, the App on my phone wasn't working right.  But I retried it and I got it to work.  Thank you!

[LiliyaFitbit]

Hi @Neil0911, thank you for your reply.

I am glad to hear you were able to resolve the issue. Thank you for your time and feedback!

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Enjoy the Fitbit experience. I'll be around if you have any additional questions.