Ace 2 showing only time on screen

[SunsetRunner]

My son's Ace 2 is not working,yet it is still tracking steps, active mins, sleep, etc. When he turns on his Fitbit, he can only see the time, not anything else. He can't scroll down and up to see other stuff. In case u r confused, here is a video of what is happening: 

https://photos.app.goo.gl/9jHbJA6qqiTwjsuq5

Moderator edit: subject for clarity

[LiliyaFitbit · Accepted solution]

Hi @SunsetRunner, it's nice to see you around. 

I appreciate your participation in the Forums and sharing your concern about your son's Ace 2 only showing time. Thank you for sending a video, I appreciate the additional details and I am here to help. I recommend doing the following:

1. Restart the tracker by following the steps from this help article: How do I restart my Fitbit device?
2. Change the clock face:  

• With the tracker nearby, from the Fitbit app dashboard, tap the account icon> Ace 2 tile.
• Tap Clock Faces > All Clocks.
• Browse the available clock faces. Tap a clock face to see a detailed view.
• Tap Select to add the clock face to Ace 2.

I recommend checking this help article about navigating the Fitbit device's screen: How do I navigate my Fitbit device's screen?

Please keep me posted, I'll be around. 

[SunsetRunner]

Thx again! U solved it!

[LiliyaFitbit]

Thank you for your reply, @SunsetRunner.

I am glad to help you, thank you for your feedback! I hope you and your son continue enjoying the Fitbit experience and working on your goals.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

Keep on visiting the forums!