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Ace 2 showing previous data on account

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‎10-27-2019 11:13 - last edited on ‎10-28-2019 15:24 by

‎10-27-2019 11:13 - last edited on ‎10-28-2019 15:24 by

Purchased Ace2 on amazon yesterday and received it today have set it up and within 29 min my daughter was showing 6000 steps. When I looked at the steps for the week it’s showing steps everyday considering we only received it today. So apparently it’s displaying she has completed 38000 steps.

Have reset it but won’t go to zero or clear previous data.

 

 

Moderator edit: subject for clarity

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‎10-28-2019 15:20

‎10-28-2019 15:20

Welcome to the Fitbit Community, @Littledelly.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing on your daughter's Fitbit account after you paired her new Fitbit Ace 2. Thank you for your efforts to resolve this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-28-2019 15:20

‎10-28-2019 15:20

Welcome to the Fitbit Community, @Littledelly.

 

I appreciate your participation in the Forums and sharing the issue you're experiencing on your daughter's Fitbit account after you paired her new Fitbit Ace 2. Thank you for your efforts to resolve this. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-28-2019 22:14 - edited ‎10-28-2019 22:16

‎10-28-2019 22:14 - edited ‎10-28-2019 22:16

@Littledelly Did you set her up using the family account?

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