12-25-2020 15:38 - last edited on 12-27-2020 13:43 by LiliyaFitbit
12-25-2020 15:38 - last edited on 12-27-2020 13:43 by LiliyaFitbit
got my child an ace2 after sync to app there is just a line on the display wont let me swipe to see any info and i see no place to set up display am i missing something or is this broken thanks for help
Moderator edit: subject for clarity
12-27-2020 13:43
12-27-2020 13:43
Welcome to the Fitbit Community, @samiam1017.
Thank you for sharing the details of the issue you’re experiencing. It seems that the tracker is going through the firmware update and it may take some time to complete. If continue experiencing this difficulty, please follow the troubleshooting instructions at Why can't I update my Fitbit device?
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.