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Ace 2 shows a line on the display

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got my child an ace2    after sync to app there is just a line on the display wont let me swipe to see any info and i see no place to set up display    am i missing something or is this broken   thanks for help

 

 

Moderator edit: subject for clarity 

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Welcome to the Fitbit Community, @samiam1017.

 

Thank you for sharing the details of the issue you’re experiencing. It seems that the tracker is going through the firmware update and it may take some time to complete. If continue experiencing this difficulty, please follow the troubleshooting instructions at Why can't I update my Fitbit device?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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