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Ace 2 shows a white line during setup

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‎12-29-2020 10:14 - last edited on ‎01-01-2021 14:08 by

‎12-29-2020 10:14 - last edited on ‎01-01-2021 14:08 by

Bought ace 2 for Xmas for my son. I have tried to set it up but it gets a white line across the screen. I have reset it twice (holding button down) and started setup again. Every time I enter the code shown on the device during set up a white line appears across the screen. It’s so frustrating particularly as curry’s is now shut due to lockdown so can’t take it back for a refund! 

 

 

 

Moderator edit: subject for clarity 

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‎01-01-2021 14:07

‎01-01-2021 14:07

Welcome to the Fitbit Community, @Rossbfox.

 

I am sorry to hear about the frustration this situation has caused. Thanks for trying to resolve this. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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