Ace 2 silent alarm and syncing issues

[Colonel_Angus]

Also the sync seems to take forever compared to my Blaze

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Colonel_Angus. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with setting a silent alarm and syncing Ace 2. I totally understand how you are feeling. I recommend restarting the tracker and confirming the steps to set up an alarm in this help article: How do I manage alarms on my Fitbit device?

You can confirm the steps to sync Ace 2 here: How does my child sync Ace or Ace 2 with their device? and How do I sync Ace or Ace 2 with my device?

Let me know how it goes, I'll be around.

[Colonel_Angus]

Went thru these options and it still hasnt worked. 

The samsung android tablet the app is loaded on attempts to sync, and shows accurate record of steps off the fitbit, but it appears to not complete the sync as it shows an old sync date.

[LiliyaFitbit]

Hi @Colonel_Angus, thank you for your reply. 

I appreciate your efforts and the additional details. Since you continue experiencing difficulties, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.