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Ace 2 sleep greyed out on device

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‎12-31-2020 13:06 - last edited on ‎01-01-2021 15:39 by

‎12-31-2020 13:06 - last edited on ‎01-01-2021 15:39 by

Hi there, I'm starting another thread for what seems like a widespread issue as the resolution seems to happen offline via a technician ticket so I've not yet seen a workable solution on the community threads. 
I have bought an Ace 2, it is tracking sleep but not displaying the data on the device.  I have restarted, reset, resynced, changed the clock face, etc all to no avail.  

 

 

Moderator edit: subject for clarity 

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‎01-01-2021 15:39

‎01-01-2021 15:39

Welcome to the Fitbit Community, @DNorx.

 

Thanks for trying to troubleshoot this issue before reaching out. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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