Ace 2 stopped celebrating 10,000 goal

[MomRosie]

My son's Ace 2 stopped celebrating 10,000 step goal after 3 days of having it. I restarted device multiple times (daily), removed and added device back to the app and nothing. It vibrates for everything else but no celebration and vibration for 10,000 step goal. We only have the device for 2 weeks.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MomRosie. I am sorry for the delayed response. 

I am sorry to hear your son's Ace 2 won't celebrate when he reaches his 10,000 step goal. Thanks for trying to resolve this and I am here to help. I appreciate the additional details and would like to confirm the steps you tried to restart the tracker: How do I restart my Fitbit device?

Please also check this help article with useful information: Why didn't my Fitbit device alert me?

Let me know how it goes, I'll be around.  

[MomRosie · Accepted solution]

Looks like the only thing that work for us was a change of the clock face. As I mentioned above, I did restart and re-added the clock multiple times - that did not solve the problem. All the settings are correct. It is still randomly doesn't buzz at 10,000. When it becomes a pattern again we'll try another clock face

[LiliyaFitbit]

Hi @MomRosie, thank you for your reply.

I am glad to hear that changing a clock face helped you resolve the issue. I understand that the tracker still randomly doesn't buzz at 10,000. I recommend to monitor the tracker's behavior and let me know if you continue experiencing this difficulty. Thank you for posting the update here, I really appreciate your time and efforts. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!