help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 stopped showing sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2020 10:35 - last edited on ‎04-29-2020 14:24 by

‎04-28-2020 10:35 - last edited on ‎04-29-2020 14:24 by

My son got the Ace 2 for his birthday and only tracked the first night of sleep and has stopped Please advise. It shows up on my phone but not on his tracker which kind of defeats the purpose

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-29-2020 14:24

‎04-29-2020 14:24

Hi @Skat77, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that your son's Ace 2 only tracked the first night of sleep. Thanks for trying to resolve this and I am here to help. Please confirm if the Ace 2 is tracking sleep and you can see this information on your phone, but it is not showing on the tracker. In this case I recommend restarting the tracker by following the steps from this help article: How do I restart my Fitbit device?

 

You can find some useful information about Fitbit device's screen at How do I navigate my Fitbit device's screen?

 

Please keep me posted, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes