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Ace 2 stuck at 12%

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‎12-25-2020 00:27

‎12-25-2020 00:27

Bought ace 2 for my daughter and it is failing to charge - stuck at 12% and gas a white line across the screen, any suggestions to resolve the issue?

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‎12-25-2020 14:24

‎12-25-2020 14:24

Welcome to the Fitbit Community, @RoisinC.

 

Thank you for sharing the details of the issue you’re experiencing. It seems that the tracker is going through the firmware update and it may take some time to complete. If continue experiencing this difficulty, please follow the troubleshooting instructions at Why can't I update my Fitbit device?

 

Keep me posted on the outcome. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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