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Ace 2 trackers won't sync with my phone

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‎09-08-2019 18:01 - last edited on ‎09-09-2019 05:16 by Fitbit Moderator

‎09-08-2019 18:01 - last edited on ‎09-09-2019 05:16 by Fitbit Moderator

I have 2 kids with Ace 2 and one is not syncing with my iphone. 

How to fix that.

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-09-2019 05:15

‎09-09-2019 05:15

@DJK108 welcome to our Fitbit Community! I'm happy to assist you with your kids' Fitbit Ace 2 since they won't sync with your phone.

 

I'd like to know what is the brand and model of your phone.

 

In the meantime, make sure to follow the steps that are listed in this help article in order to set up their Ace 2 trackers.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎09-09-2019 05:23

In response to JuanJoFitbit

‎09-09-2019 05:23

For some reason it has started to sync again. Maybe the watch was not active when I tried to sync.
Thanks for your response. I have an IPhone X

Sent from my iPhone
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‎09-10-2019 04:33

In response to DJK108

‎09-10-2019 04:33

@DJK108 That's great news! I'm so glad to hear that your Fitbit Ace trackers started syncing again. Thank you for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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