help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 tracks a high amount of steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-18-2019 08:58 - last edited on ‎11-19-2019 03:25 by Fitbit Moderator

‎11-18-2019 08:58 - last edited on ‎11-19-2019 03:25 by Fitbit Moderator

I purchased Ace last Friday, started to register and pair it with the mobile phone. On the same day, within 2 hours, it shows that my child moves 3800+ steps while he was just at home not having much activities in the evening.

 

The next day, when I checked my phone, I suddenly realised the records showing the steps since last Monday while I just purchased the phone last Friday. 

For the following 2 days, I was trying to monitor his steps and I noticed that the steps were much higher compared to his physical movements. At the same time, it was about 2000+ steps difference (compared to my phone) although we were together most of the time.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎11-19-2019 03:22

‎11-19-2019 03:22

@LIANN, welcome to our Fitbit Community! I'm happy to assist you with your child's Fitbit Ace 2 since it displays a high amount of steps. Thank you for taking the time to monitor the behavior before contacting our forums.

 

I'd like you to restart the Ace 2 as described in this help article. This will refresh the tracker internally. Finally, make sure that your child is not wearing the band too tight and see if the issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes