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Ace 2 water damage

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‎01-11-2021 15:31 - last edited on ‎01-11-2021 19:01 by

‎01-11-2021 15:31 - last edited on ‎01-11-2021 19:01 by

I thought this was waterproof, she has worn it in water must be the third time since Christmas and this time it’s stopped working properly. Just get the clock all other features and syncing gone. I can see a condensation line inside. It’s in a bowl of rice just now. What has happened 😞 any idea what to do. It’s only a few weeks old. 

 

 

Moderator edit: subject for clarity 

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‎01-11-2021 16:27

‎01-11-2021 16:27

Great thinking putting it in a bowl of rice @Aurabelle ! Let it stay there for about 48 hours, then clean all the connectors on it and charge it. Do a restart of the device and then let us know what happens. If you don't get it working again, do get with support.

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
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Stepping in the U.S.A. since September 2013. Android 14

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‎01-14-2021 12:34

In response to Odyssey13

‎01-14-2021 12:34

It’s out the rice, was in for a cpl days then charged. It scrolled for a bit then stops.  I think I reset it? Held button down for 5 whilst on charge and let it go to the smiley face?  It’s still not scrolling. I’ve changed the clock face to one that brings up steps and I can tap through them on the clock so it knows finger touch. Just not scroll. Will get on to support tomorrow  

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