help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ace 2 will not set up correctly - stuck on "connecting" phase of set up.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2022 10:46 - edited ‎01-05-2022 10:51

‎01-05-2022 10:46 - edited ‎01-05-2022 10:51

My kid's Ace 2 will not set up properly. It is stuck on the "connecting" phase after entering the pairing code. I have tried everything - unpairing, repairing to Bluetooth, restarting the Ace 2. Beyond frustrated at this point. I had set it up just fine this summer, but now I need to resynch as the time is off and it does not work.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-05-2022 11:02

‎01-05-2022 11:02

Hi @Mara_S  see if support can help you. Chat or a phone call seems to be the best option

https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer