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Ace 2 will not turn on/stopped working

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‎12-27-2019 02:37

‎12-27-2019 02:37

My Daughters Ace 2 has suddenly stopped working.

Overnight the display doesn't do anything.

It has been on charge, the Android App will sync with it and says it is 100% charged.

Have followed the restart steps to plug in, leave on and hold the button for 5 seconds.

It vibrates when plugged in, vibrates when the button is pushed but still no display.

It's only 2 days old (Xmas present)

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‎12-30-2019 03:59

‎12-30-2019 03:59

@zoe2103, I'm sorry for the late response. However, let me welcome to our Fitbit Community.

 

Regarding the screen issues that your daughter's Ace 2 is experiencing, I appreciate the time spent trying to resolve it before contacting our forums.

 

Due to this, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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