Ace 2 won't charge or turn on

[Gbp1908]

Hi there bought fit bit ace 2 9 months ago for my son. It's not charging not turning on and the face is black...any tips please ? 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Gbp1908.

I am sorry to hear your son's Ace 2 won't charge or turn on. I am here to help. I recommend following the troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

Additionally, I recommend checking if the tracker is updated to the latest version as updates come with new features and bug fixes: How do I update my Fitbit device?

Let me know how it goes, I'll be around.

[Gbp1908]

Good afternoon, this problem still has not resolved and was contemplating throwing the ace 2 away. It's not been mistreated so I'm writing asking for a replacement. It's not turning on and I've tried everything suggested it's not working. Very disappointed son and mom who trusted that this was a good investment. 

Your assistance would be greatly appreciated. 

Gayle.

[LiliyaFitbit]

Thank you for your reply, @Gbp1908.

I am sorry to hear the issue persists, thank you for your efforts and the additional details. I totally understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.