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Ace 2 won't charge or turn on

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‎03-01-2021 13:40 - last edited on ‎03-03-2021 15:02 by

‎03-01-2021 13:40 - last edited on ‎03-03-2021 15:02 by

I've tried all the tips given here, have restarted and cleaned both the charger and fitbit. Won't turn on or charge. Got this for my son for Christmas and he has used it less than 3 times. Very disappointing. 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎03-03-2021 14:59 - edited ‎03-03-2021 15:01

‎03-03-2021 14:59 - edited ‎03-03-2021 15:01

Welcome to the Fitbit Community, @Melray25.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the frustration this situation has caused. If you've followed the troubleshooting instructions from this help article, I recommend to get in touch with our Support team so they can evaluate the tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-05-2021 00:02

In response to LiliyaFitbit

‎03-05-2021 00:02

Reached out the support team for the same issue, who do nothing more than sending the same available on forums information again. Poor product and even worst product support!!! Did not even try to investigate the issue, very disappointing!!! Will make sure to review the product and the appalling support so that others do not suffer the same problem.

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‎03-05-2021 15:58

In response to AQA

‎03-05-2021 15:58

Welcome to the Fitbit Community, @AQA.

 

I am sorry to hear about your experience, I totally understand how you are feeling and appreciate your feedback as it helps us to keep improving. I was able to see that our Support team reviewed your case and provided a response recently. For more information, please check your inbox. I know they will be glad to help you out and provide a solution, please keep working with them. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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