Ace 2 won’t connect to iPhone 6

[Amir_R]

My daughter’s Ace 2 was connected to my wife’s phone as a child account and working fine. I then disconnected the Ace 2 and now trying to connect to her iPhone 6 a iOS 12. For some reason the phone won’t recognize the Fitbit...yet my wife’s phone still does. The iPhone 6 Bluetooth works fine, Any idea how to solve it? 

[JuanJoFitbit]

@Amir_R welcome to our Fitbit Community! I'm happy to assist you with your daughter's Fitbit Ace 2 since it's not connecting to her iPhone 6.

Please make sure that you are logging to the Fitbit app on her iPhone 6 by using the email and password of the Family account's main guardian. After this, go to kid's view and see if the Ace 2 syncs to her phone properly.

In case the issue persists, make sure that the iPhone 6 has the most recent Fitbit app version installed. If the app is up to date, make sure that your wife's phone is not near since the Ace 2 is probably recognizing your wife's phone and not your daughter's phone.

Keep me posted on the outcome! 😀

[Amir_R]

Thanks, worked out great!

[JuanJoFitbit]

@Amir_R, that great news! I'm so glad to hear that the workaround shared previously resolved the issue. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀