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Ace 2 won't hold a charge

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‎03-02-2021 15:59

‎03-02-2021 15:59

One of my kids aces doesn't hold a charge and the charger doesn't stay on the ace. The other child's ace works fine and holds a good charge.  Can I return it? How do I go about this? Also, can both parents have the children's accounts on the app? Or just one?

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‎03-02-2021 16:34

‎03-02-2021 16:34

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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