Ace 2 won't keep time and resets every couple days

[KLB1234]

My daughters Ace 2 won't keep time. Every day or 2 it won't come on and then when she taps on it, it shows the smiley face and the time comes on wrong. When I sync it with my phone, the time will be correct but then it happens again in the next day or so. I have tried unsyncing it from my phone and resetting it but nothing has worked. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @KLB1234. I'm sorry to hear your daughter's Ace 2 won't keep time and thank you for mentioning the steps you have followed in order to resolve this. 

I would recommend syncing the tracker daily in order to keep the correct time. The advised troubleshooting step to keep the correct time is syncing the devices.