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Ace 2 won't respond to touch or swipe

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‎07-22-2020 15:47 - last edited on ‎07-23-2020 15:21 by

‎07-22-2020 15:47 - last edited on ‎07-23-2020 15:21 by

Only show clock time on the screen...doesn’t respond to any touch and can’t swipe..try to restart by holding the side button for 5 seconds to restart and still nothing is happening...only purchased this 7 months ago please help

 

 

Moderator edit: subject for clarity

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‎07-23-2020 15:21

‎07-23-2020 15:21

Welcome to the Fitbit Community, @Bella_unicorn40.

 

I am sorry to hear your Ace 2 only shows clock time on the screen and doesn’t respond to any touch or swipe. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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