Ace 2 won't set up because of "low battery" but it's fully charged

[Mrstiffyp]

My daughter asked for a Fitbit when she won her BJJ tournament and now we're having trouble setting it up. I already have a Fitbit and created a family account/account for my daughter on my app. It finds the Ace 2 but says the battery is too low to update it and finish set up. It's fully charged (says 100% when plugged in). What do I do?

Moderator edit: subject for clarity 

[Mrstiffyp]

When it's not plugged in, the Fitbit screen just shows a white horizontal line.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mrstiffyp.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend restarting the tracker by following the steps in this help article: How do I restart my Fitbit device? After that connect the tracker to the charging cable and confirm the steps to set up the tracker at How do I set up Ace for my child?

Hope this helps! 

[Mrstiffyp · Accepted solution]

I restarted the tracker several times and restarted my phone as well, with nothing working.

This is how I eventually got it to work:

-Removed the device from the app

-uninstalled and reinstalled the fit bit app

-Restarted iPhone and Fitbit

-Started all over and it updated/paired successfully.

[LiliyaFitbit]

Thank you for your reply, @Mrstiffyp.

I am glad to hear that you were able to resolve this issue and thank you for sharing what you did as it may help other members in the same situation. I appreciate your time and efforts and hope you enjoy the Fitbit experience. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums!