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Ace 2 won't show the correct time or count steps

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‎05-14-2020 12:57 - last edited on ‎05-17-2020 15:17 by

‎05-14-2020 12:57 - last edited on ‎05-17-2020 15:17 by

Hi my daughters Fitbit ace which she got at Christmas is not working ! The time is always wrong on it and it won’t count her steps . I have tried to restart but that function isn’t working either ! 

 

 

Moderator edit: subject for clarity

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‎05-17-2020 15:16

‎05-17-2020 15:16

Welcome to the Fitbit Community, @Milliganl. I am sorry for the delayed response. 

 

I am sorry to hear your daughter's Ace 2 tracker is showing the incorrect time and won't count the steps. Thanks for trying to resolve this, I totally understand how you are feeling and I am here to help. I would like to confirm if these are the steps you tried to restart the tracker: How do I restart my Fitbit device?

 

I also recommend syncing the tracker as it should resolve the issue with the incorrect time. You can confirm the steps to sync the tracker at How does my child sync Ace or Ace 2 with their device?

 

If the time on the tracker is still incorrect after syncing, please find the additional troubleshooting steps in this help article: How do I change the time on my Fitbit device?

 

Looking forward to hearing back from you. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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