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Ace 2 won't sync with my phone

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‎07-16-2020 04:11 - last edited on ‎07-17-2020 13:42 by

‎07-16-2020 04:11 - last edited on ‎07-17-2020 13:42 by

Out of nowhere,  my kid's ace2 won't sync with my phone.  Restarted app and still nothing

 

 

Moderator edit: subject for clarity

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‎07-17-2020 13:41

‎07-17-2020 13:41

Hi @Laura1031, it's nice to see you again in our Community Forums. 

 

I am sorry to hear your kid's Ace 2 stopped syncing with your phone. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

 

  1. Reboot your phone and restart the tracker by following the steps from this help article.
  2. Open the Fitbit app and try to sync the tracker. You can confirm the steps in this help article: How do I sync Ace or Ace 2 with my device?

You can find the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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