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Ace 2 won't turn on unless on charger

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‎12-27-2020 20:01 - last edited on ‎12-28-2020 17:54 by

‎12-27-2020 20:01 - last edited on ‎12-28-2020 17:54 by

super frustrating! My son got ace 2 for Christmas we set up the family account and set up the device it works just fine while on the charger but when take it off the charger nothing...no display and doesn't record anything!!! We wore it sledding today to test it out and he was excited to see how many steps he got but it tracked nothing! Its 100% charged syncs to the tablet  im at a loss

 

 

Moderator edit: subject for clarity 

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‎12-28-2020 17:54

‎12-28-2020 17:54

Welcome to the Fitbit Community, @HeatD.

 

I am sorry to hear about the frustration this situation has caused. Thanks for the details shared. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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