Ace 2 won’t turn on

[Hayhay_24]

Ace 2 went flat and now on charge. App saying fully charged buts it’s not turning on but just vibrates when I press the button??!! Help.........

[MlinCai]

My son’s Fitbit is having the same issue. Try to reset and still not working. What else can I do? 

[LiliyaFitbit]

Welcome to the Fitbit Community, @MlinCai.

Thank you for joining the thread and sharing that you're experiencing the same issue with your son's tracker. I appreciate your efforts to resolve this and I am here to help. I recommend confirming if you've tried the complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

Keep me posted on the outcome. 

[ar_ace2]

My daughter's fitbit ace2 is doing the same. It is fully charged but the screen is black and only does a small vibrate when the button is pushed.  We've tried all the troubleshooting suggestions. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @ar_ace2.

I am sorry to hear you're experiencing the same issue with your daughter's Fitbit Ace 2. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

I'll be around if you have any questions. 

[Tasha1986]

Hi I am having the exact same problems with my girls Ace 2 there is nothing on screen batter is fine and app is working....watch jus vibrates wen put on charge or button pressed have tried the steps mentioned and it has t worked can I have further advice please as this was only purchased in July for a birthday gift....its a month old!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Tasha1986.

Thank you for joining the thread and sharing that you're experiencing the same issue with your daughter's Ace 2. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling. I recommend confirming if the device's firmware is updated: How do I update my Fitbit device?

Keep me posted on the outcome. 

[Deckfit]

We are having the same issue, for the second time after Fitbit sent us a new one. Very frustrating!

[LiliyaFitbit]

Welcome to the Fitbit Community, @Deckfit.

Thank you for joining the thread and sharing that you're experiencing the same issue. I am sorry to hear about the frustration this situation has caused. I recommend trying to restart the tracker by following the steps in this help article: How do I restart my Fitbit device? For additional troubleshooting tips, see Why isn't my Fitbit device's battery charging? 

Hope this helps. 

[Deckfit]

It did not.

[LiliyaFitbit]

Thank you for your reply, @Deckfit.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can evaluate the tracker's behavior and help you with this matter. Click here to get connected with them via chat or phone.

See you around.