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Ace 2 won't vibrate or show pic when main goal is reached

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‎01-08-2020 04:13 - last edited on ‎01-09-2020 15:47 by Fitbit Moderator

‎01-08-2020 04:13 - last edited on ‎01-09-2020 15:47 by Fitbit Moderator

I've looked up forums and tried resetting ace 2 but makes no difference . It will vibrate when all other goals are met apart from daily steps very disapointed girl when she meets her target and no response from ace 2 for it .

 

Moderator edit: Updated subject for clarity 

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‎01-09-2020 15:46

‎01-09-2020 15:46

@82Jen Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear that your daughter is experiencing this with her watch. In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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