Ace 2 won't wake up when my son moves his wrist

[JenG79]

Is the Ace supposed to display when my son moves his wrist like my Versa does?  From what I’ve read on the instructions, it seems like it is, but his does not. 

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @JenG79.

I appreciate your participation in the Forums and sharing your concern about your son's Ace 2 not turning on when he turns his wrist. I am glad to assist you with that. I recommend confirming if the Screen Wake setting is turned on: press and hold the button and tap Screen Wake. Tap the icon to adjust the setting. For more information, see How do I see the time on my Fitbit device?

You can also try restarting the tracker by following the steps from this help article: How do I restart my Fitbit device?

Let me know how it goes, I'll be around. 

[JenG79]

Thank you 😊 that worked!

[LiliyaFitbit]

Hi @JenG79, thank you for your reply.

I am glad to hear the issue is resolved! Thank you for posting the update here. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums. Happy stepping!