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Ace 2 wristband discomfort

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‎10-02-2019 21:17 - last edited on ‎10-03-2019 04:28 by Fitbit Moderator

‎10-02-2019 21:17 - last edited on ‎10-03-2019 04:28 by Fitbit Moderator

Hi my daughter has the kids Ace 2 Fitbit. Sadly she's having a reaction to the the bands and now has very itchy and scabby wrists.  Is there any alternative bands that won't have this reaction?. She loves her fitbit but sadly can't wear it.

 

 

Moderator edit: updated subject for clarity

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‎10-03-2019 04:25

‎10-03-2019 04:25

@Annaccc welcome to our Fitbit Community! I'm sorry to hear about the reaction that your daughter's wrist experienced.

 

Due to this, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

 

Regarding your question, the bands available for the Ace 2 are the ones that are listed in our web-store.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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