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Ace 2 wristband pin got stuck

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‎08-21-2019 18:25 - last edited on ‎08-22-2019 04:39 by Fitbit Moderator

‎08-21-2019 18:25 - last edited on ‎08-22-2019 04:39 by Fitbit Moderator

The pin that goes into the buckle groove on the wristband some how got underneath. I can’t figure out how to get it back in its normal position. I’ve tried google and YouTube, no luck! Son can’t wear it and he’s devastated.. please help! TIA

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-22-2019 04:36

‎08-22-2019 04:36

@Valerie78 welcome to our Fitbit Community! Regarding the pin issue that your kids Ace 2 wristband is experiencing, let me go ahead and forward your case to our Support team so they can review it and assist you accordingly. You will receive an email from them soon.

 

Let me know if you have any questions! Smiley Happy

JuanJo | Community Moderator

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‎02-24-2021 15:39

In response to JuanJoFitbit

‎02-24-2021 15:39

My son’s is having the same problem. Did you figure out how to fix it?

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‎02-24-2021 17:49

In response to Nelder72

‎02-24-2021 17:49

Welcome to the Fitbit Community, @Nelder72.

 

Thank you for joining the thread and sharing that you're experiencing the same issue. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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