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Ace 3 - Error message "Download Mobile app "

‎02-12-2025 14:37 - last edited on ‎02-15-2025 13:46 by Fitbit Moderator

‎02-12-2025 14:37 - last edited on ‎02-15-2025 13:46 by Fitbit Moderator

Hi I've my kids ace3 set up for last few weeks was working fine now download mobileapp is all that's going across the screen having no luck fixing it can anyone advise 

Thanks in advance 

Moderator Edit: Clarified subject

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‎02-15-2025 13:50

‎02-15-2025 13:50

Hi there @Granagh11! A warm welcome to the Fitbit Community!

Thank you for reporting this situation and for all your efforts.

Have you already checked if the Ace 3 or the Fitbit app need to be updated?

I suggest you follow all the troubleshooting steps described in these articles: Why can't I set up my Fitbit device? and How do I set up Fitbit Ace devices? 

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