Ace 3 account upgrade email issues

[fmanjoo]

Hi

I received a message to upgrade my fitbit child account to a standard account on my birthday. I want to use the same email address but for security reasons there is an error saying I need to wait 72 hours because the email address is already associated with a fitbit account. I waited a few says and I get the same error. Please help me upgrade and use the same email address for the account. 

[JohnnyRow]

1)  I assume you mean on the child's birthday, not on yours.

2)   The child can upgrade but does no need to.

3)  If the child does upgrade, they need a different email address; you cannot have 2 separate users on the same account, except child on family account.

4)  You can read all about this here:  How do I manage my Fitbit family account?  starting with the section "When can my child upgrade to a Fitbit standard account?"

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[fmanjoo]

Thanks 

I bought the Ace 3 for myself (I have no child) and had to use a family account on registering. I would like to upgrade yes. I wish it were easier, and did not require a different email address.

[JohnnyRow]

Sorry, I misunderstood your situation.  I was assuming you had your own account, plus had a child with Ace 3 in the family account.  I really don't know about your situation.