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Ace 3 band broke

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‎07-21-2022 05:32 - last edited on ‎07-21-2022 13:45 by Fitbit Moderator

‎07-21-2022 05:32 - last edited on ‎07-21-2022 13:45 by Fitbit Moderator

Hi 

the band broke and ace 3 fell out. Luckily we found it. I’m trying to get the brand replaced but the website keeps saying no devices linked to my account which isn’t true. Terrible website. No help what do ever. Please contact me. 
thanks, Harriet 

 

Moderator edit: updated subject for clarity

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‎07-21-2022 06:20

‎07-21-2022 06:20

Hi @HxH  these are the community forums where users of the Fitbit devices gather to share their experiences. Fitbit customer support can best be reached by phone or chat. At the bottom of each page is "help" and there is a link there to get it. OR click this link: https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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