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Ace 3 band broken

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My daughter's ace 3 was a Christmas gift. Since then the buckle of the strap has fallen off repeatedly. I can see that I can file a warranty claim through my account but will that be on my device or can I input hers instead, as she has a child account?

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Hi @AnnaFZ  get with support via chat or phone and they can sort this out for you https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 9

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