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Ace 3 buttons difficult to press with the band on

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‎12-28-2021 18:11

‎12-28-2021 18:11

we are having issues getting the Ace 3 to respond when in the band.  when i take it out, the side buttons will respond and vibrate.  once it is back in the band, we cant get the buttons to press and do anything.

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‎12-29-2021 18:16

‎12-29-2021 18:16

Welcome to the Fitbit Community, @bma0110.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Ace 3. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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‎12-05-2022 09:33

‎12-05-2022 09:33

Dear, we have purchased two Ace 3 FitBits, one of them is experiencing the same issue (the other works perfect): non-responsive buttons when the band is on, when we take it out, it works.  Did you find a solution to this issue? Tx

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